vi88 Privacy Policy

vi88 ("we", "our", or "the Platform") is an online casino and sports betting platform serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond. We are committed to protecting the privacy and security of every individual who uses our services.

This Privacy Policy explains what personal data we collect when you register an account, place bets, deposit funds via bKash, Nagad, Rocket, or Upay, or engage with our cricket betting, slots, live casino, and fish shooting game services. It also explains how we use, store, share, and ultimately delete that data.

We encourage you to read this document carefully. If you do not agree with any part of this policy, please discontinue use of the vi88 platform. Continued use of our services constitutes your acceptance of this Privacy Policy in full.

We collect two categories of information: information you provide directly to us, and information collected automatically when you use our platform.

• Full name — required during account registration for identity verification.
• Date of birth — to verify you are aged 21 or above, as required for access to our platform.
• Contact details — mobile number (used for bKash, Nagad, Rocket, and Upay transactions) and email address.
• Identity documents — a copy of your National ID (NID) or passport when required for account verification and responsible gaming checks.
• Transaction and financial records — deposit amounts, withdrawal requests, and payment method references (e.g., bKash mobile number), but never full card or account numbers.

Information collected automatically when you use our platform includes:

• Device and browser data — operating system, browser type and version, screen resolution, and device identifiers.
• IP address and approximate location — used to detect unusual login activity and enforce geographic access controls.
• Gameplay and session logs — game types played, bet sizes, session duration, and in-platform navigation patterns, used to improve user experience and detect problem-gaming indicators.

vi88 uses the personal information we collect strictly for the following purposes:

• Account creation and management — to create, verify, and maintain your vi88 player account securely.
• Processing payments — to handle deposits and withdrawals through bKash, Nagad, Rocket, and Upay, and to verify that transactions align with your account activity.
• Fraud prevention and platform security — to detect, investigate, and prevent fraudulent transactions, collusion, multi-accounting, and other forms of abuse.
• Responsible gaming monitoring — to identify behavioral patterns that may suggest a player needs support, and to enforce self-exclusion or deposit limit settings where applicable.
• Service improvement and personalization — to analyze gameplay preferences and session data to improve the platform experience, optimize game recommendations, and offer relevant promotions.
• Regulatory and legal compliance — to fulfil any reporting or disclosure obligations that may apply to our platform operations.

vi88 processes player deposits and withdrawals through the following Bangladesh-based payment providers. Each provider's data handling is governed by its own privacy terms, and vi88 only stores transaction reference data — never full account credentials:

vi88 never stores, transmits, or logs your bKash PIN, Nagad PIN, or any other payment authentication code. These credentials are entered exclusively within the respective payment provider's own secure interface and are never visible to vi88 systems.

vi88 uses cookies and similar tracking technologies to deliver a functional and personalized experience on our platform. A cookie is a small text file stored on your device by your browser when you visit our site.

We use the following categories of cookies:

• Essential cookies — required for the platform to function correctly, including maintaining your login session and keeping your cart or game state intact.
• Analytics cookies — help us understand how users navigate the platform (pages visited, time on site, bounce rates) so we can improve our design and content.
• Preference cookies — remember your settings such as language preference (English / Bengali) and notification preferences to save you time on future visits.

vi88 does not sell, rent, or trade your personal data to any third party for marketing purposes. We may share limited personal information only in the following strictly defined circumstances:

• Service providers — trusted third-party vendors (e.g., payment processors, fraud detection services, and KYC verification partners) who process data on our behalf under strict confidentiality agreements.
• Legal and regulatory authorities — when required by applicable law, court order, or government directive, vi88 may disclose personal data to the relevant authorities. We will notify you where legally permitted to do so.
• Business transfers — in the event of a merger, acquisition, or asset sale, user data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

In all cases, vi88 limits data sharing to the minimum information necessary and requires receiving parties to maintain appropriate data security standards.

vi88 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy. In practice, this means: account data and transaction history are retained for the duration of your active account plus a minimum post-closure period required for audit and legal compliance purposes; gameplay logs are retained for a shorter rolling period sufficient for fraud detection and responsible gaming review; anonymized or aggregated analytics data may be retained indefinitely as it no longer identifies you personally.

When retention is no longer justified, vi88 securely deletes or anonymizes your personal data so that it can no longer be linked to your identity.

vi88 respects your data rights. As a registered player on our platform, you are entitled to exercise the following rights by contacting our support team at [email protected]:

• Right of access — request a copy of all personal data we hold about you.
• Right to rectification — request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure — request deletion of your personal data, subject to our legal retention obligations and ongoing fraud investigation requirements.
• Right to restrict processing — request that we limit how we use your data while a dispute or correction request is being resolved.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

vi88 will respond to all verified data rights requests within a reasonable timeframe. We may ask you to confirm your identity before actioning any request to prevent unauthorized access to another user's data.

vi88 employs a range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, access-controlled server infrastructure, regular security audits, and internal staff data-handling training protocols.

While vi88 takes every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. In the event of a data breach that affects your rights or freedoms, vi88 will take prompt remedial action and notify affected users in accordance with applicable requirements.

vi88 is strictly an adult platform. Our services are available exclusively to players aged 21 and above. We do not knowingly collect or process personal data from any individual under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend that account and delete the associated data. If you believe a minor has accessed our platform, please contact us at [email protected] so we can act promptly.

vi88 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered users via the email address on file or through an in-platform notice.

Your continued use of vi88 following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data vi88 holds about you, please reach our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

Email: [email protected] (plain text — not a clickable link). Our support team operates 24/7 Bangladesh Standard Time (BST, UTC+6).