Responsible Gaming at vi88

At vi88, we believe that gambling should always be a form of entertainment — never a financial strategy or an escape from personal difficulties. Our Responsible Gaming policy is designed to support every player in Bangladesh in making informed decisions, staying in control, and enjoying cricket betting, slots, live casino, and all other games in a healthy and balanced way.

This page outlines the tools and support available to you. If you ever feel that your gambling habits are no longer under your control, please reach out to our support team immediately. vi88 is strictly a platform for adults aged 21 and above — no exceptions. We actively prevent underage gambling and encourage all players to gamble only with money they can afford to lose.

Recognising Problem Gambling

Problem gambling can affect anyone. Being aware of the warning signs early is the first step toward getting help. Ask yourself honestly whether any of the following applies to you:

• Spending more money on gambling than you originally planned
• Gambling to recover money you have already lost
• Neglecting work, family, or social responsibilities because of gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling belongings to fund gambling
• Lying to friends or family about the time or money you spend on gambling

If any of these sound familiar, please use the responsible gaming tools below or contact our support team. Remember — seeking help is a sign of strength, not weakness.

Our Responsible Gaming Tools

vi88 provides a range of practical tools to help you stay in control of your gambling activity at all times. These features are built directly into your account and can be activated at any time.

Setting Deposit Limits at vi88

Managing how much you deposit is one of the most effective ways to keep gambling fun and under control. vi88 allows you to set deposit limits on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately — increasing a limit requires a mandatory 24-hour cooling-off period before the new higher limit becomes active, while reducing a limit is instant. We encourage every player in Bangladesh to set a realistic deposit limit before they start playing, especially when using bKash, Nagad, or Rocket for quick top-ups.

• Daily deposit limit: caps your total top-ups for any single calendar day
• Weekly deposit limit: ideal for players who prefer weekly budgeting
• Monthly deposit limit: best for a long-term view of your gaming spend

Self-Exclusion and Time-Out Options

If you feel your gambling is becoming a problem, vi88's self-exclusion tool lets you lock your account for a defined period — from a short 24-hour time-out all the way up to a permanent exclusion. During a self-exclusion period, you will not be able to log in, place bets, or make deposits. Our system is designed so that any request to self-exclude is processed promptly and cannot be reversed during the active exclusion window.

A time-out is a shorter cooling-off option designed for players who simply need a brief pause. Whether it's a busy month with the BPL season, Eid, or any personal reason, a time-out gives you breathing room without the permanence of a full exclusion. To activate either option, please contact our support team via email at [email protected].

Getting Help and Support

If you are concerned about your gambling behaviour or that of someone you know, vi88's support team is here to help. Contact us at any time by emailing [email protected] — we will respond as quickly as possible and treat all responsible gaming requests with the highest level of confidentiality and respect. We also encourage players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other cities in Bangladesh to seek professional counselling if gambling is causing distress. No vi88 player is ever alone in this — we are here to support you every step of the way.

Responsible Gaming FAQs