Terms & Conditions

1. Introduction and Acceptance

These Terms & Conditions govern your use of the vi88 platform, including all services, games, promotional offers, and financial transactions made available through our website. vi88 is an online casino and sports betting platform serving players in Bangladesh and beyond. By registering an account or placing any wager on our platform, you confirm that you have read, understood, and unconditionally accepted these terms in their entirety.

vi88 reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice. Continued use of the platform following any such change constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically to stay informed of any updates.

2. Eligibility and Account Registration

To register an account and use the vi88 platform, you must satisfy all of the following eligibility criteria:

• You must be at least 21 years of age. vi88 strictly prohibits access by individuals under 21.
• You must provide accurate and truthful personal information during registration, including your real name, date of birth, and valid contact details.
• Each person is permitted to hold only one (1) active account on vi88. Duplicate accounts will be suspended without notice.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.

3. Deposits, Withdrawals, and Payment Methods

vi88 supports multiple local and international payment methods, making it simple and convenient for players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna — to fund their accounts and receive winnings.

Deposit Policy

All deposits must be made using payment methods registered in your own name. The minimum single deposit amount is ৳500. Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your vi88 account within minutes. vi88 does not charge any fees for standard deposits, though your payment provider may apply their own transaction charges.

Withdrawal Policy

Withdrawal requests are subject to the following conditions:

• Withdrawals must be processed to the same payment method used for your most recent deposit, unless otherwise approved by vi88 support.
• Account verification (KYC) must be completed before any withdrawal can be processed. This includes providing a valid national ID or passport and proof of payment method ownership.
• vi88 processes withdrawal requests within 1–3 business days. Delays may occur during high-volume periods or if additional verification is required.

4. Bonuses, Promotions, and Wagering Requirements

vi88 may offer welcome bonuses, reload bonuses, free spins, cashback offers, and other promotional incentives from time to time. All bonuses are subject to the following general conditions:

• Each bonus offer has a specific wagering requirement (rollover) that must be met before any bonus-derived winnings can be withdrawn. The rollover multiplier for each offer is stated clearly in the promotion details.
• Bonuses are non-transferable and cannot be exchanged for cash unless the stated wagering requirements have been fully satisfied.
• vi88 reserves the right to cancel or modify any promotional offer, including altering the wagering requirement, with or without notice.
• Suspected bonus abuse, including collusion, arbitrage betting, or the use of multiple accounts to claim the same offer, will result in immediate account suspension and forfeiture of any pending winnings.

5. Responsible Gaming and Player Protection

vi88 is committed to promoting responsible gaming practices across all our services. We recognize that gambling should remain an enjoyable, recreational activity and that problem gambling can have serious consequences for individuals and their families.

Age Verification

vi88 employs strict age verification procedures at the point of registration and during the KYC process. Any account found to belong to a player under 21 years of age will be immediately closed and all funds will be returned, minus any winnings derived from underage play.

Self-Exclusion and Deposit Limits

Players who feel that their gambling is becoming problematic are strongly encouraged to contact our support team at [email protected] to request voluntary self-exclusion, deposit limits, or temporary account time-outs. vi88 takes all such requests seriously and will act upon them promptly. For further guidance, visit the Responsible Gaming page.

6. Prohibited Activities

The following activities are strictly prohibited on the vi88 platform. Violation of any of these rules may result in account suspension, permanent ban, and legal action where applicable:

• Attempting to use software bots, AI tools, or automated systems to gain an unfair advantage in any game or sports market.
• Engaging in fraudulent chargebacks, reversals, or unauthorized payment disputes against vi88.
• Money laundering or any attempt to use the platform for illegal financial transactions.
• Opening multiple accounts to exploit welcome bonuses or any other promotional offers more than once.

7. Intellectual Property

All content on the vi88 platform — including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, and software — is the intellectual property of vi88 or its licensed third-party content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal, non-commercial recreational purposes. The following actions are strictly forbidden:

• Reproducing, copying, or distributing any content from vi88 without prior written consent.
• Reverse engineering, decompiling, or attempting to extract the source code of any vi88 software or application.
• Using vi88 branding, logos, or trademarks in any external publication, social media post, or commercial activity without explicit permission.

8. Account Suspension and Termination

vi88 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, under circumstances including but not limited to: breach of these Terms & Conditions, suspected fraud or collusion, failure to complete identity verification, or suspicious betting patterns.

Upon account termination, any outstanding real-money balance (excluding bonus funds and winnings derived solely from bonus play that have not met wagering requirements) will be returned to the player via their registered payment method, subject to satisfactory identity verification.

9. Limitation of Liability

To the maximum extent permitted by applicable law, vi88 shall not be held liable for:

• Any indirect, incidental, or consequential losses arising from your use of — or inability to access — the vi88 platform, including but not limited to loss of winnings, data, or revenue.
• Service interruptions, technical failures, or connectivity issues beyond the reasonable control of vi88, including telecommunications outages, server downtime, or third-party payment processing delays.
• Any decisions or outcomes in sports events, casino games, or any other wagering activity that are influenced by factors outside vi88's operational control.

10. Privacy and Data Security

vi88 takes the protection of your personal data seriously. All information collected during registration and account use is stored on secure servers using SSL encryption. Your data will never be sold to third parties. For full details on how we collect, process, store, and protect your personal information, please refer to the vi88 Privacy Policy. By accepting these Terms & Conditions, you also consent to the data handling practices described in our Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable international online gaming regulations and the laws of the jurisdiction in which vi88 is operated. In the event of any dispute arising from the use of the vi88 platform, players are encouraged to contact our customer support team in the first instance. vi88 will use reasonable efforts to resolve disputes amicably and in a timely manner. If a dispute cannot be resolved through our internal process, it may be referred to an independent adjudication body as determined by vi88.

12. Amendments to These Terms

vi88 reserves the right to revise these Terms & Conditions at any time. When material changes are made, we will endeavour to notify registered players via the email address on file, though this is not guaranteed. The most current version of these Terms & Conditions will always be available on this page. Your continued use of vi88 after any amendment constitutes full acceptance of the updated terms. If you disagree with any revised terms, your sole recourse is to cease using the platform and close your account.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please reach out to the vi88 support team. Our dedicated customer service team is available to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Email us at: [email protected] — our team typically responds within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours.